How can we help?

Quick guides, troubleshooting and answers to the questions our clinics ask most often. Search or browse the categories below.

Getting started

Create an account, connect your practice system and teach Vega your day-to-day.

Create your first account
Connect Muntra to Welvo
Send your first campaign

6 articles

Vega & calls

Everything about voice, language, call flows and when Vega hands over.

Change Vega’s voice
Add new languages
When Vega escalates to a human

4 articles

Bookings & integration

Scheduling rules, practice-system sync and calendar integrations.

Handle double bookings
Sync to Google Calendar
Customise booking rules

3 articles

Account & billing

Users, roles, subscriptions and data export.

Change your subscription
Add a team member
Export all your data

3 articles

FREQUENTLY ASKED QUESTIONS

The questions our clinics ask most often.

Most clinics are up and running within 30–60 minutes. You create an account, connect your practice management system (Muntra or equivalent), teach Vega your treatments and activate your new phone routing, and Vega answers incoming calls right away.

SUPPORT

Can’t find your answer?

We reply within a few hours — reach us directly at hej@welvo.ai.

Email support