THE DIFFERENCE
Vega books in Muntra. Not in a calendar on the side.
Writing the appointment into the record is no longer a differentiator on its own. More vendors do it now, and Muntra runs an open platform. The difference is what happens around the booking. The call, the web chat and the Instagram message land in one thread tied to the patient. A cancelled slot goes out to the waiting list on its own. And every booking carries where the patient came from, so you see what a patient costs per channel. That last part no one else does in Sweden.
The same goes for cancellations and reschedules. When a patient moves their appointment, it moves in Muntra — not in an email someone has to get around to reading.
A consultation is worth 30,000 kr at our first clinic, according to their own price list. Welvo Base costs 29,880 kr a year. If Vega books a single consultation that would otherwise have been lost, she has paid for the whole year.