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FEATURE · VEGA VOICE

Vega answers every call. As if she were on your team.

She understands clinical language, books directly in your practice-management system and triages urgent cases with the same care as an experienced receptionist. Vega isn’t a bot, she’s your clinic’s first voice, around the clock.

Hear an example

LISTEN TO VEGA

This is how Vega sounds on a call.

VegaCall in progress

5 demo calls left today

Welvo’s own voice Vega. A demo, not connected to any clinic or record.

Vega speaks Swedish, Norwegian and English like a native via Telnyx.

WHY VEGA

The first impression is often the only one.

When the phone rings in the middle of a treatment, the call is lost, and with it the patient. Studies show that more than half of missed care calls never come back. They call the next clinic on the list instead.

Vega is your clinic’s first impression, warm, capable and always available. She gives the patient the same quality as your best receptionist, whatever the hour.

CAPABILITIES

Six things Vega does before you’ve even picked up.

Understands clinical language

Trained on medical terms across dentistry and aesthetics, molar, root canal, filler, laser treatment and hundreds more.

Books straight into your system

The appointment lands in Muntra, Opus or your other system while the call is still going. No manual after-entry.

Catches urgent cases and prioritises

Vega recognises signal words for acute pain, bleeding and post-operative complications, prioritises them and connects to your staff. She never judges the severity herself, that assessment is yours.

Swedish, Norwegian and English

Vega switches language to the patient’s needs, fluently and without an accent. Perfect for city clinics with international patients.

Learns your clinic

Your unique treatments, prices, providers and routines live in Vega’s knowledge base, updated in real time whenever you change something.

Hands over to a human

When the patient wants to speak to staff or the case is complex, Vega transfers right away, with a full summary of the call.

Calls out too

Vega calls out for recall and waitlist, hands over to your softphone when you want the call yourself, and the messages you miss become voicemail as text.

One voice, every channel

The same conversation, wherever the patient reaches out

Phone, Instagram, SMS or web chat. Vega answers, understands and books straight into Muntra with the same calm tone.

E
Vega
Call in progress
Phone
Hi, one of my teeth started hurting yesterday.

HOW VEGA WORKS

From the first ring to a booked appointment, in under a minute.

  1. 01

    The patient calls

    Vega answers on the first ring, no queue, no hold music. She greets with your clinic’s name and hears right away what the patient needs.

  2. 02

    Vega understands the context

    She reads the patient’s need, is it an emergency, a follow-up or a first consultation? Vega matches it to the right treatment type and provider.

  3. 03

    Booking in your system

    Vega finds open slots in your system and suggests options that work for both patient and clinic. The appointment is registered instantly, no manual follow-up steps.

  4. 04

    Confirmation by SMS

    Before the call ends, the patient already has a confirmation on their phone with time, place and what to prepare. A reminder goes out automatically the day before.

VOICE & PERSONA

Vega isn’t a bot. She’s your clinic’s voice.

Every clinic is unique, and Vega adapts accordingly. You control her voice profile, tone, pace and wording so the patient meets exactly the feeling you want to convey. The result is a call that sounds like your clinic at its very best.

Hear Vega in a demo
Voice

Choose from several Nordic voice profiles, warm, professional or neutral. Tune the tone per channel.

Pace

Adjust speaking speed and pauses so Vega matches your clinic’s culture, from calm aesthetics to efficient dentistry.

Form of address

Casual or more formal address? Vega keeps the style consistent throughout the call, even if the patient switches.

Language switching

The patient starts in Swedish but switches to English? Vega follows along without losing context or booking details.

QUALITY ASSURANCE

Every Vega call is scored and can be reviewed.

After every call a quality score from 0 to 100 is set. You see exactly how Vega performs and can review individual calls, just as you would coach a new team member.

94/ 100example
INTENT

Did Vega understand what the caller actually wanted?

TONE

Was the tone professional, warm and empathetic throughout?

ESCALATION

Did Vega hand over to staff when it was needed?

BOOKING

Did the booking succeed when one was attempted?

PEACE OF MIND

Patient data stays where it belongs.

GDPR by design

Patient data is processed under Article 9 on special categories. A data processing agreement is included from day one.

Audit on every call

Every call is logged with transcript, decisions and the booking chain. You can review or export it at any time.

EU data centres

All processing happens in the EU. Documented sub-processors, no risk of Schrems II transfers.

PRICING

Vega is included in every plan from 2,490 kr/month.

The 2 490 kr/mo base (ex VAT) includes everything Vega needs to answer. No lock-in.

  • 200 voice minutes and 100 SMS every month
  • A 100 kr chat credit (about 100 AI conversations) that tops up automatically, plus email
  • No setup fees. Beyond that you pay only for what you actually use
  • Vega is live within 48 hours of deciding to get started

Add-ons: Social 100 kr/mo (about 20 published posts, its own pool) and AdLoop ad management 799 kr/mo. All prices ex VAT.

See pricing Common questions about Vega →

Trusted by

Nordic clinics already running Welvo.

Göta DentalJQ.Klinik
Data inside the EU GDPR and patient-safe No lock-in Swedish and Norwegian voice

READY TO MEET VEGA?

Let us show you how it sounds.

20 minutes. A real call in your environment. No sales pitch, we show Vega live and leave you to think it over afterwards.

hej@welvo.ai